Refund & Return Policy

1. Our Commitment to You

At Pricio, we stand behind every product we sell. If your purchase does not meet your expectations for any reason, we make it easy to return the product and get your money back. Our goal is a smooth, stress-free experience from purchase to refund.

2. Return Eligibility

You may return a product within 15 days from the date of delivery if:

• The product is unused, undamaged, and in its original packaging
• All tags, accessories, manuals, and freebies are included
• The product has a manufacturing defect or is damaged in transit
• You received the wrong item (different from what you ordered)
• The product does not match its description on the website

3. Items Not Eligible for Return

• Products explicitly marked "Non-Returnable" on the product page
• Items that are used, damaged, or altered after delivery
• Perishable goods or consumable products
• Personal hygiene or intimate products once opened
• Customised or made-to-order products (unless defective)
• Products with broken seals, missing serial numbers, or tampered packaging

4. How to Initiate a Return

1. Contact us within 15 days of delivery via WhatsApp at +91 95575 56855 or email support@pricio.in.
2. Share your order number, reason for return, and clear photos or a short video of the product (required for damaged/defective claims).
3. Our team will review and respond within 24–48 hours with approval or next steps.
4. Once approved, we will either arrange a free pickup (for defective/wrong items) or guide you to ship the product back.
5. After receiving and inspecting the returned product, we will process your refund.

5. Refund Timeline

Refund timelines begin after the returned product is received and quality-checked at our warehouse. Bank processing times are outside our control.

6. Return Shipping Costs

7. Order Cancellations

• Cancel within 12 hours of placing the order (before dispatch) for a full refund.
• After dispatch, cancellation is not possible — you may return the product post-delivery.
• Refunds for cancelled orders are processed within 3–5 business days.

8. Damaged or Missing Items

Report damaged, defective, or missing items within 48 hours of delivery with photo/video evidence. We will promptly arrange a free replacement or a full refund — whichever you prefer.