Privacy Policy

1. Who We Are

Pricio operates the e-commerce platform at pricio.in, connecting Indian buyers with quality products. Our registered office is at 23, Kanpalayam 3rd Street, Madurai, Tamil Nadu 625009, India.

For any privacy-related queries, contact: support@pricio.in or WhatsApp +91 95575 56855.

2. Information We Collect

Information you provide directly:

• Name, email address, and phone number
• Shipping and billing address
• Account credentials (email and password — password is stored encrypted)
• Order details and communication history with our support team

Information collected automatically:

• Device type, browser, and operating system
• IP address and approximate location (country/city)
• Pages visited, time spent, and clickstream data
• Referral source and search terms used to find us
• Cookies and similar tracking technologies

3. How We Use Your Information

• Order fulfilment: Processing, shipping, and delivering your purchases
• Account management: Creating and maintaining your Pricio account
• Customer support: Responding to queries, returns, and complaints
• Order communications: Sending confirmation, tracking, and delivery updates
• Website improvement: Analysing usage to improve the shopping experience
• Fraud prevention: Detecting and preventing fraudulent transactions
• Marketing (opt-in only): Sending offers and newsletters — you can unsubscribe anytime
• Legal compliance: Meeting obligations under applicable Indian laws

4. Payment Data Security

All payments on pricio.in are processed through secure, PCI-DSS compliant payment gateways. We never store your credit card numbers, debit card numbers, CVV codes, or banking credentials on our servers. Payment data is encrypted end-to-end using SSL/TLS during transmission.

5. Cookies

We use cookies to improve your experience:

• Essential cookies: Keep you logged in and remember your cart
• Analytics cookies: Understand how visitors use our site (Google Analytics)
• Marketing cookies: Show relevant ads based on your interests (Google Ads)

You can disable cookies in your browser settings at any time. Some features may not function correctly without essential cookies.

6. Third-Party Sharing

We do not sell or rent your personal data. We share your information only with trusted service providers who help us operate our business:

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer required, it is securely deleted or anonymised. You may request deletion of your account data at any time.

8. Your Rights

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to correct inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Opt-out: Unsubscribe from marketing emails at any time using the unsubscribe link
• Portability: Request your data in a structured, machine-readable format

To exercise any rights, email us at support@pricio.in. We will respond within 30 days.

9. Children's Privacy

Pricio is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us immediately and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised date. We encourage you to review it regularly.