Frequently Asked Questions
Can't find your answer? Contact us — we're happy to help.
Orders & Payments
How do I place an order?
Browse products, add them to your cart, and proceed to checkout. You can pay using UPI, credit/debit cards, net banking, or wallets.
What payment methods do you accept?
We accept all major UPI apps (GPay, PhonePe, Paytm), credit/debit cards (Visa, Mastercard, RuPay), net banking, and popular digital wallets.
Is it safe to pay on Pricio?
Yes. All payments are processed through SSL-encrypted, PCI-DSS compliant payment gateways. We never store your card or bank details.
Can I modify or cancel my order after placing it?
You can cancel or modify your order within 12 hours of placing it. Contact us immediately via WhatsApp at +91 95575 56855.
Will I get an order confirmation?
Yes, you will receive an order confirmation email and SMS immediately after your payment is successful.
Shipping & Delivery
How long does delivery take?
Estimated delivery by location: Metro cities (Mumbai, Delhi, Bangalore, Chennai) — 7–12 business days. Tier 2 & Tier 3 cities — 10–18 business days. Remote or rural areas — 15–21 business days.
Is shipping free?
Yes! We offer free shipping on all orders across India, with no minimum order value.
How do I track my order?
Once your order is shipped, you will receive a tracking number via email/SMS. You can also track it from your account page.
Do you ship to all parts of India?
We ship to most serviceable pin codes across India. Enter your pin code on the product page to check availability.
Returns & Refunds
What is your return policy?
We offer a 15-day return policy from the date of delivery. Products must be unused, in original packaging with all tags intact.
How do I initiate a return?
Contact us on WhatsApp (+91 95575 56855) or email support@pricio.in with your order number and reason for return. We will arrange a pickup.
When will I get my refund?
Refunds are processed within 5–7 business days after we receive and inspect the returned item. The amount is credited to your original payment method.
What if I receive a damaged product?
Report it within 48 hours of delivery with photos. We will send a replacement or issue a full refund — your choice.
Products & Pricing
Are the products genuine?
Yes, all products on Pricio are sourced from verified sellers. We do not sell counterfeit products.
Do you offer bulk or wholesale pricing?
Yes! Contact us on WhatsApp for special pricing on bulk orders (50+ units). We offer significant discounts for large quantities.
Why are your prices lower than other sites?
We work directly with manufacturers and verified wholesalers, cutting out middlemen — passing the savings directly to you.
Account & Support
Do I need an account to place an order?
You can browse without an account, but you need to log in or register to complete a purchase and track your orders.
How do I reset my password?
Click "Forgot Password" on the login page and enter your registered email. You will receive a reset link within a few minutes.
How can I contact customer support?
WhatsApp us at +91 95575 56855 (fastest), email support@pricio.in, or visit our Contact page. We respond within 24 hours.